I talked with Niki Black (MyCase), Sara Bottorff (Lawmatics),
and Dan Jacobs (LawRuler) about how law firms can use customer
relationship management software in their law practices.
Highlights
March Madness: What happened to the NCAA tournament? -
3:05
What are the practical effects on operations of law firms
focusing more on customer experience? - 5:21
Why is it important for law firms to have a dedicated CRM? -
6:46
Now that everything on cloud, what tools should or could be
integrated with a CRM?- 10:43
The common mistakes that law firms are making with their intake
processes. - 13:17
Path to delight: What does it mean, why is it important, and
how can you delight clients? - 17:36
How CRM products and CRM features built into other software
help law firm increase their conversion. - 19:39
How would a law firm use a CRM to automate workflows and how
does that help in terms of winning more business? - 21:46
Figuring out what your intake strategy is so that you can
actually implement it through software. - 23:59
The three things law firms can do to supercharge their intake
process. - 27:50
Think of this weekly podcast as the main-stage panel of our Legal Tech Non-Event, focused on how technology can benefit your bottom line and geared for an audience of luddite-leaning lawyers. “Fun” may even ensue — within reason, of course.